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Returns / Exchanges

We offer 180 day warranty on every product you purchase from this site. Products may be returned or exchanged ONLY when it is faulty. Warranty does not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc..). Warranty does not cover water damage, lost or stolen parts and damages due to personal misuse/negligence, so if you purchase watches, we strongly recommend not to swim, dive, surf or have any other similar activity with any watches.

We offer a 14 day refund policy under the following conditions:

• the item is in its original condition, which means the product hasn't been sized, worn, plastic removed, damaged, scratched or tampered with.
• the item is returned within 14 days after being purchased. (from the day the goods is signed for /received)
• After 14 days we may not issue a refund, but exchanges may be acceptable.
• All returns are at the customers' own cost.
• The refund amount will be the exact amount you paid for the item without shipping fee.
• Exchanges will be subject to price difference adjustment (if there is any).
• All returns: please contact before returning the goods so as to avoid unnecessary costs on both sides.

Wish you a happy shopping experience, any problem just drop us an email at sales@hihandbag.net.